At Saarbhi, we aim to provide our customers with quality fashion and lifestyle products along with a smooth shopping experience. If you are not satisfied with your purchase or receive a product with an eligible issue, you may request a cancellation, return, replacement or refund subject to the terms mentioned below.
Customers may request cancellation of an order before it has been processed or shipped.
To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.
Once an order has been packed or shipped, cancellation may not be possible.
Saarbhi reserves the right to reject a cancellation request if the order has already entered the dispatch process.
If an eligible cancellation is approved, the refund will be processed according to the applicable refund procedure.
Products may be returned only if they meet the applicable return conditions.
A return request may be accepted in cases such as:
The return request must be raised within the specified return period from the date of delivery.
Products must be returned in their original condition with:
Certain products may not be eligible for return or exchange due to their nature, hygiene requirements or other applicable restrictions.
Unless specifically mentioned on the product page, the following may not be eligible for return:
The final return eligibility may depend on the product category and the conditions mentioned on the respective product page.
If a product is eligible for size exchange, the request must be raised within the applicable return/exchange period.
The product must be unused, unwashed and returned with all original tags and packaging intact.
Size exchange is subject to availability of the requested size.
If the requested replacement size is unavailable, Saarbhi may offer another applicable resolution according to the product and order conditions.
Customers are requested to inspect the package and product immediately after delivery.
If you receive a damaged, defective or incorrect product, please contact Saarbhi customer support as soon as possible.
For certain claims, customers may be required to provide clear photographs or videos of:
This information may be required for verification with our internal team or logistics partner.
To initiate a return, please contact our customer support team with:
After receiving the request, Saarbhi may review the details and determine whether the product qualifies for return.
If the request is approved, instructions for returning the product will be provided.
For products returned due to an error attributable to Saarbhi, such as an incorrect, damaged or defective product, Saarbhi may arrange or provide appropriate return shipping assistance, subject to verification.
For other eligible returns, return shipping charges may apply depending on the product, location and reason for return.
The applicable return shipping conditions will be communicated during the return process.
All returned products may undergo a quality inspection after they are received.
A refund, replacement or exchange will be processed only after the returned product passes the applicable quality check.
If the returned product is found to be used, damaged, altered, incomplete or otherwise does not satisfy the return conditions, Saarbhi reserves the right to reject the return.
In such cases, the product may be returned to the customer.
Once an eligible return or cancellation has been approved, the applicable refund will be initiated.
Refunds may be processed through the original payment method or another appropriate method depending on the payment mode and applicable circumstances.
The amount refunded may exclude applicable non-refundable charges, shipping charges or other charges where permitted under the applicable policy.
For Cash on Delivery orders, where applicable, customers may be required to provide valid bank account or other required details for processing the refund.
After approval of the refund, the amount may take additional working days to reflect in the customer's bank account, card, wallet or original payment method.
The actual time may depend on the payment gateway, bank, card issuer or financial institution.
Saarbhi shall not be responsible for delays caused by third-party payment providers or banking institutions.
In certain circumstances, Saarbhi may provide a partial refund instead of accepting a complete return.
This may apply where:
The applicable refund amount will be communicated to the customer before processing, wherever applicable.
Where replacement or exchange is available, Saarbhi may provide a replacement product subject to stock availability.
If the replacement product is unavailable, Saarbhi may provide another eligible resolution, which may include a refund, subject to the applicable policy.
Replacement products may be subject to the same return and quality conditions.
Minor differences in colour, texture, print, embroidery, finishing or appearance may occur due to lighting, photography, screen settings, manufacturing processes or the nature of the fabric.
Such minor variations may not qualify as a valid reason for return or refund.
Customers are advised not to refuse delivery without a valid reason.
If an order is refused or returned to Saarbhi without following the applicable cancellation or return procedure, any refund will be subject to the applicable return, shipping and processing conditions.
Additional shipping or handling charges may be deducted from the eligible refund where permitted.
Saarbhi reserves the right to restrict, reject or cancel return/refund requests where there is evidence of:
Saarbhi may also restrict future orders or account access in cases of suspected fraudulent activity.
If an order is shown as delivered but has not been received, the customer should contact Saarbhi customer support as soon as possible.
We may investigate the matter with the relevant courier/logistics partner before determining the appropriate resolution.
Products purchased under special promotions, clearance sales, flash sales or other discounted offers may have different cancellation, return, exchange or refund conditions.
Customers should check the product-specific terms or promotional conditions before placing an order.
For cancellation, return or refund-related assistance, please contact us:
Saarbhi
Website: www.saarbhi.com
Email: info@saarbhi.com
Phone: +91 8918263323 / 7003421508
WhatsApp: +91 8918263323
Please keep your order number ready when contacting our support team so that we can assist you more efficiently.
Saarbhi reserves the right to modify or update this Cancellation, Returns & Refund Policy at any time.
Any changes will be published on this page and will become effective from the date of publication.
Customers are advised to review this policy periodically.
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