Privacy Policy

At Saarbhi, we respect your privacy and are committed to protecting the personal information you provide while using our website, www.saarbhi.com.

This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, create an account, place an order, make a payment or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you create an account, place an order or contact us, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, State and PIN code
• Account login information
• Order and purchase details
• Customer support communications

Payment Information

When you make a payment, certain payment-related information may be processed by our payment gateway or financial service providers.

Saarbhi does not intend to store complete credit card, debit card, banking passwords, UPI PINs or other confidential payment credentials on its own servers.

Payment transactions may be processed through authorized third-party payment service providers and are subject to their respective privacy policies and security practices.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• General usage and interaction information

2. How We Use Your Information

We may use the information collected for purposes including:

• Creating and managing your account.
• Processing and fulfilling your orders.
• Processing payments.
• Delivering products to your specified address.
• Sending order confirmations and updates.
• Communicating about cancellations, returns, refunds and exchanges.
• Providing customer support.
• Responding to enquiries and requests.
• Improving our website, products and services.
• Personalizing your shopping experience.
• Detecting and preventing fraud or unauthorized activity.
• Maintaining website security.
• Sending promotional communications where permitted.
• Complying with applicable legal and regulatory requirements.

3. Order and Delivery Information

When you place an order, we may share necessary information with relevant service providers, such as courier and logistics partners, to enable successful delivery.

The information shared may include:

• Customer name
• Mobile number
• Delivery address
• PIN code
• Order details

We only intend to share information reasonably necessary for fulfilling the relevant service.

4. Payment Service Providers

Payments made through the website may be processed by third-party payment gateways or financial service providers.

These providers may collect and process payment information in accordance with their own privacy policies and applicable security standards.

Saarbhi is not responsible for the privacy practices of independent third-party payment providers.

5. Cookies and Similar Technologies

Saarbhi may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember user preferences.
• Maintain login or shopping-session information.
• Keep products in your shopping cart.
• Understand website usage.
• Improve website performance.
• Analyze visitor behaviour.
• Provide relevant marketing or promotional communications, where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors use our website.

This information may help us understand:

• Which pages are visited.
• How visitors navigate the website.
• Website performance.
• General customer behaviour.
• Technical issues and errors.

Analytics information may be processed by third-party service providers where applicable.

7. Marketing and Promotional Communications

With your consent or where otherwise permitted by applicable law, we may contact you regarding:

• New products.
• Special offers.
• Discounts.
• Promotional campaigns.
• Sales.
• Other Saarbhi updates.

Communications may be sent through email, SMS, WhatsApp, telephone or other available communication channels.

You may request to stop receiving promotional communications by contacting us or using the available unsubscribe/opt-out mechanism.

Please note that transactional communications, such as order confirmations, delivery updates and important service notifications, may still be sent where necessary.

8. Sharing of Information

Saarbhi does not sell or rent your personal information to third parties for their independent commercial use.

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment gateway providers.
• Courier and logistics partners.
• Website hosting and technology service providers.
• Analytics and marketing service providers.
• Customer support/service providers.
• Government authorities or law-enforcement agencies where legally required.

Third-party service providers are expected to use the information only for the purposes for which it is provided or as required by applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records.
• Providing customer support.
• Maintaining business and transaction records.
• Resolving disputes.
• Preventing fraud.
• Complying with legal, tax, accounting and regulatory obligations.

When information is no longer required, it may be deleted, anonymized or securely retained where required by law.

11. Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Saarbhi does not control the privacy practices or content of such third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Your Rights and Choices

Subject to applicable laws, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent for certain processing activities.
• Opt out of promotional communications.
• Raise a concern regarding the handling of your personal information.

Requests may be subject to applicable legal and operational requirements.

14. Account Information

If you have created an account on Saarbhi, you should ensure that your account information is accurate and up to date.

You are responsible for maintaining the confidentiality of your login credentials and should not share your password or account access information with others.

Please notify us immediately if you believe that your account has been accessed without authorization.

15. Data Breach

If Saarbhi becomes aware of a personal data breach affecting your information, we will take reasonable steps to investigate, contain and address the incident and provide notifications where required by applicable law.

16. Changes to This Privacy Policy

Saarbhi may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We recommend reviewing this page periodically.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Saarbhi

Website: www.saarbhi.com
Email: info@saarbhi.com
Phone: +91 8918263323 / 7003421508
WhatsApp: +91 8918263323

Please include sufficient information in your request to help us identify your account or order, where applicable.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.